Refund policy

Return & Refund Policy

At AYLA DORENA, we want you to feel confident with your purchase. If your order isn't quite right, eligible items may be returned within 7 days of delivery.

Return Eligibility

To be eligible for a return:

Your return request must be submitted within 7 days of delivery.
The item must be unused, unworn, and in its original condition.
All original tags, accessories, dust bags, and packaging received with the item must be included.
The item must show no signs of wear, damage, stains, odors, alterations, or use.
Proof of purchase or your order number is required.

Items returned without meeting these conditions may not be accepted.

Starting a Return

Please contact AYLA DORENA through our customer support contact information and include your order number and the item you would like to return.

Do not send a return without first receiving return instructions from us. Unauthorized returns may not be accepted.

Return Shipping

For standard returns, including change-of-mind returns, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service. AYLA DORENA cannot be responsible for return packages lost or damaged while being shipped back to us.

Original shipping charges, if any, are non-refundable except where required by law or when the return results from an error on our part.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging.

After reviewing the issue, we will provide an appropriate resolution. When the issue is confirmed to be our error, you will not be responsible for applicable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like another color or style, please return the eligible item and place a new order.

Final Sale Items

Items clearly marked Final Sale at the time of purchase are not eligible for standard change-of-mind returns, except where otherwise required by applicable law.